Shipping policy

Shipping Policy

This policy explains how WaggingGoods processes and ships orders. It works alongside our Refund & Returns Policy.

01 . Order Processing

Orders are processed on business days (Monday–Friday, excluding holidays). Processing typically takes 1–3 business days before an order ships. Orders placed on weekends or holidays begin processing the next business day. Processing times are estimates only and are not guaranteed.

02 . Shipping Times & Carriers

We ship worldwide. Once shipped, standard domestic delivery generally takes 5–10 business days. International delivery generally takes 10–20 business days, depending on destination and carrier.

Delivery timelines are estimates, not promises. We are not responsible for carrier delays, weather, customs processing, or other events outside our control, and such delays are not grounds for a refund.

03 . Shipping Costs

Standard shipping is free on all orders. Where an expedited option is offered and selected, those charges are calculated at checkout and are non-refundable once an order has shipped.

04 . Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. These are set by your local authorities, are not included in the price you pay us, and are your responsibility. We cannot predict or refund them, and a package refused at customs is treated as an undeliverable order under section 06.

05 . Risk of Loss

Title and risk of loss pass to you upon our delivery of the package to the carrier. Once tracking shows a package delivered, responsibility for it is yours. We are not liable for packages lost or stolen after they are marked delivered, though we will help you open a carrier claim.

06 . Incorrect or Undeliverable Addresses

You are responsible for providing a complete and accurate shipping address. Orders returned to us as undeliverable may be reshipped at your expense, or refunded less any shipping cost we incurred.

07 . Questions

Email main@mkvcompany.business with your order number, or write to WaggingGoods, 5015 Meadowlark Lane, Sealy, TX.